Last Updated: July 24, 2025

At FlyFulfill (“FlyFulfill,” “we,” “us,” or “our”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://flyfulfill.com) or use our services, including fulfillment, warehousing, dropshipping, and Amazon FBA preparation.

1. Information We Collect

a) Information You Provide

• Contact & profile details: name, email, phone, business name, billing & shipping addresses
• Account credentials: username and password
• Order details: items ordered, quantities, shipping instructions, customs information

b) Automatically Collected Data

• Device & usage data: IP address, browser type, device model, operating system, pages viewed, session times
• Cookies and similar technologies: used to enhance site performance, track usage, and personalize your experience

c) Third‑Party Sources

• Payment processors (e.g., Stripe, PayPal) provide billing and transaction data
• Platform integrations (Shopify, WooCommerce, Amazon, etc.) supply order and customer data

2. How We Use Your Information

We use your information for the following purposes:

• To process and manage orders, shipments, and returns
• To communicate order updates, support requests, and marketing (with your consent)
• To maintain and improve our Services and user experience
• To comply with legal obligations and resolve disputes
• To prevent fraud, abuse, and unauthorized activities

These uses align with industry standards and privacy best practices for dropshipping businesses.

3. Cookies, Tracking & Analytics

We use cookies and tracking tools (e.g., Google Analytics) to:

• Improve site functionality
• Analyze site traffic and user behavior
• Deliver advertising and measure its effectiveness

You can disable cookies via your browser settings; note some features may not work properly without them.

4. Data Sharing & Disclosure

We may share your personal information with:

• Service providers: carriers, payment processors, ERP/integration platforms for order fulfillment
• Legal/regulatory bodies: when required by law or to protect our legal rights
• Business partners: for marketing purposes, with your consent

We do not sell your personal data.

5. International Transfers & Data Security

Since we operate globally, your data may be transferred to and stored in countries outside your jurisdiction. We use standard contractual clauses, secure methods, and encryption to ensure your data is protected.

We implement a variety of technical (e.g., SSL encryption) and organizational safeguards (e.g., restricted access, staff training) to protect your data.

6. Data Retention

• We retain personal data for as long as needed to fulfill our Services, comply with legal obligations, and resolve disputes.
• You can request deletion of your personal data in accordance with applicable laws (e.g., GDPR, CCPA).

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, update, or delete your personal data
• Object to or restrict data processing
• Withdraw consent, where applicable
• Receive a copy of your data in a portable format

To exercise your rights or manage cookie preferences, contact us at the email below.

8. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this policy periodically. We’ll post revisions on our website with the updated “Last Updated” date. Your continued use constitutes acceptance of those changes.

10. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

Email: support@flyfulfill.com

Address: 5900 Balcons Dr 10029, Austin, TX, 78738 USA

11. Applicable Law & Jurisdiction

This Privacy Policy is governed by the laws of Hong Kong SAR (or the jurisdiction specified in your service agreement). Any data-protection disputes will be resolved in compliance with applicable laws.